Customer Service Officer

Job Description:

• Customer Service officer is a first point of contact. The primary role of a Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person over the counter

Responsibilities:

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle
• product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer time-frames
• direct requests and unresolved issues to the designated resource
• manage customers' account
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process
• must always perform their duties in line with the organizations policy and procedures, service standards and code of practice
• operate within their level of authority and responsibilities

Key Competencies:

• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance

HOW TO APPLY:

Applicants should forward their Application with their Resume/Curriculum Vitae (CV) to interarcconsultants@gmail.com 

or visit our head office:

Inter-Arc Consultants Ltd

90 Akpakpava Road,

Beside Zenith Bank,

Opposite Stanbic IBTC bank,

Benin City,

Edo State,

Nigeria.

0r call 08077976203, 08167484818, 08056931034, 08036769021